Our solutions will increase the efficiency of your HCM project before the kick-off with our Global Payroll Advisors and when the hyper care period is completed with a smooth transition to our near shore AMS centers. Our unique knowledge and expertise of the LATAM region will secure your LATAM countries part of your global roll-out.
Application Management Support
AMS plays a key role for a long term success of your
Our Application Management Services help you get
a flexible, tailored service customized from the SAP
HCM and SuccessFactors catalog, supporting
multi-site, multi-lingual and global operations with
24/7 coverage across various time zones from our
Center of excellence.
GHC Application Management Support solution:
T2AMS – a methodology for AMS. A proven, clear set of deliverables and milestones (T2AMS) to welcome the projects after their implementation. A new governance will support this period with scheduled meetings and visible KPIs, Robust support, governance and transition methodology;
Regional AMS Team: Experimented consultants
(speaking English and local language);
Flexible support approach: SLA based, SharedResource pools, Dedicated resources, Bucket of hours ,on-demand and other.
Rather than seeking order by issuing global vendor
RFPs or country-by-country enterprise resource
planning (ERP) build- outs, more and more global
companies are starting with a purposeful global
payroll strategy and governance model.
A Global Payroll Strategy defines the desired future
payroll operating model. This model includes the
required capabilities, roles and responsibilities to
support that model, any core process, technology
requirements and roadmap for achieving the expected benefits.
As a global payroll advisor, Global HCM consulting
will build your global payroll strategy providing you a
consistent governance model, optimized processes,
a scalable model delivering effective and integrated
payroll services with strengthen controls and regulatory compliance.
How different is Latin America? So close from the US
and not so far from Europe, the “South of the Border”
countries are polar opposite in many ways. Delivering
a global HCM project in Latin America, you want to
avoid friction and misunderstandings with your
LATAM counterparts. While we learn to be on time,
use direct communication when we start our careers,
we have to integrate the importance of being patient,
the value of the relationship, etiquette when we
address central and south Americas. The scope of
the payrolls, the role and responsibilities of a payroll
manager are bigger in Latin America. HR and Finances are more impacted with payroll processes. Collaboration and coordination across business functions is crucial. Collective labor agreements changes, unique features (paid time off rules, paid cards, company loans, etc..) require a solid expertise in global roll outs with LATAM scope, a deep knowledge in local legal matters and local payrolls.
We provide our services for LATAM from our centers
of excellence based in Mexico, Colombia, Brazil and
Argentina. We bring local expertise and knowledge
(in local language) in your LATAM roll out. We support the projects with our local teams (PM, SME) integrated in the global governance. Our regional Success Factors support center for application maintenance (AMS) is based in Colombia. From Bogota (near shore), we maintain the Americas (North and LATAM) scope of your global HCM platform delivering a high quality service.